Multi-Factor Authentication

What is Multi-Factor Authentication (MFA)?

Multi-factor Authentication (MFA), also know as two-step verification, makes your account more secure by requiring extra proof of your identity when logging in.
As well as logging in with your email address and password, our MFA setup requires you to have an app on your phone where you access a constantly changing 6 digit passcode that you type in when you log in to Givealittle (you can also copy and paste the code, if you are logging in on your phone).
This means that if your login details are compromised there is an extra layer of defense to stop someone logging in as you.

What is an Authenticator App?

An authenticator app is a software tool that generates a code that you enter when logging in. The code changes frequently, so you need to have the app with you to get the latest code when logging in to Givealittle.
Givealittle supports any authenticator app. If you don’t have one already you can find them on the Apple or Google Play store.
Google Authenticator and Microsoft Authenticator are two apps that are widely used.

How do you set it up?

  1. Log in to your Givealittle account and go to https://my.givealittle.co.nz/enable
    You can also find the option under

  2. Access your MFA authenticator app (download one from the Apple or Google Play store, if you don't already have one).

  3. Scan the QR code on the Givealittle MFA setup page, or copy and paste it if you are on your phone.

  4. Get the 6-digit code from your MFA authenticator app and enter it on the Givealittle MFA setup page.

  5. Click the "Set up MFA" button.

That's all there is to it. The next time you log in, you will be challenged for your MFA code.

What should you do if you lose you MFA login details?

We do not have any access to your MFA authenticator setup, so all we can do is remove MFA from your account. You will then need to go through the setup process outlined above to set it up again.
Removing MFA from your account is a manual process at our end - a member of our team checks out the request and performs the removal of MFA.
The process also involves an email sent to the email address associated with your account, so not just anybody can make the request.

The process to remove MFA from your account goes like this:

  1. You request a reset of your MFA details here and enter your email address and password.
  2. You will receive an email with a link to a screen where you need to confirm the request and re-enter your email address and password.
  3. A high-priority request gets sent to our friendly team.
  4. One of our helpful humans will check things out and remove the MFA if things look legit.
  5. You will get an automated email letting you know MFA has been removed.